Job Specification: Service Manager

Position: Service Manager

Location: Tewkesbury, UK

Company: PJ Nicholls

About PJ Nicholls

PJ Nicholls is a well-established, family-run business with a strong reputation for quality and customer service. As a Ford authorised repairer and a HiQ service centre, we are committed to providing an enhanced customer experience and exceptional service.

Job Summary

We are seeking an experienced and highly motivated Service Manager to lead our busy service department in Tewkesbury. The successful candidate will be responsible for the efficient and profitable operation of the service department, ensuring the highest standards of customer satisfaction and quality of work. You will lead a team of skilled technicians and service advisors, fostering a positive and productive work environment.

Key Responsibilities

The Service Manager will be responsible for a wide range of duties, including but not limited to:

responsible for quality control, and ensuring all warranty claims are processed accurately.

Skills and Qualifications

We are looking for a candidate with a strong background in the automotive service industry and a proven track record of success in a management role. The ideal candidate will possess the following skills and qualifications:

A track record in the automotive sector, with management experience.

Experience working with Ford and/or a fast-fit environment like HiQ would be a significant advantage.

Proven leadership and team management skills, with the ability to motivate and develop a team to achieve their full potential.

A passion for delivering exceptional customer service and the ability to build strong customer relationships.

A strong technical understanding of vehicle maintenance and repair. While not essential, a technical background or qualification would be beneficial.

Excellent communication and interpersonal skills, with the ability to communicate effectively with customers, team members, and senior management.

Strong financial and business acumen to help drive profitability.

What We Offer

In return for your hard work and dedication, we offer an excellent salary and benefits package, as well as the opportunity to work in a supportive and friendly environment. You will be joining a company that values its employees and is committed to their ongoing development.

How to Apply

If you are a dedicated and experienced Service Manager looking for a new challenge, we would love to hear from you. Please submit your CV and a covering letter outlining your suitability for the role.