Service Advisor – HiQ & Ford Franchise

About PJ Nicholls

PJ Nicholls is a well-established, family-run business with a strong reputation for quality and customer service. As a Ford authorised repairer and a HiQ service centre, we are committed to providing an enhanced customer experience and exceptional service. Our vision is to maintain a profitable long-term business, providing stability for our employees while earning our customers' trust and loyalty through quality advice and superior service. We value teamwork, honesty, respect, and a commitment to our community.

Location: Tewkesbury, Gloucestershire Job Type: Full-Time, Permanent

Hours: Monday to Friday 08:00 to 18:00 Alternate Saturdays: 08:00 to 13:00

Join Our Team at HiQ & Ford Tewkesbury

We are looking for a motivated and customer-focused Service Advisor to join our busy Tewkesbury branch, supporting both our HiQ fast-fit centre and Ford franchise workshop operations.

This is an excellent opportunity for an experienced automotive professional who understands the fast-paced nature of vehicle service and repair environments. The successful candidate will work closely with and support our Senior Service Advisor, helping to ensure a first-class customer experience from booking through to vehicle handover.

Key Responsibilities

· Welcoming customers and providing outstanding service at every stage of their visit.

· Booking vehicles in for servicing, repairs, MOTs and tyre-related work.

· Liaising between customers and technicians to keep customers informed of progress and any additional work required.

· Preparing estimates, job cards and invoices accurately.

· Managing customer enquiries by telephone, email and in person.

· Supporting the Senior Service Advisor with the day-to-day operation of the service reception.

· Promoting additional products and services where appropriate.

· Ensuring all administrative and manufacturer processes are followed correctly.

· Helping maintain high levels of customer satisfaction and retention.

What We're Looking For:

· Previous experience in a Service Advisor, or similar automotive customer service role.

· Experience working in a fast-fit, tyre, autocentre or busy aftersales environment.

· Knowledge of automotive service, maintenance, tyres and vehicle repair processes.

· Excellent communication and organisational skills.

· Ability to manage multiple tasks in a fast-paced environment.

· Strong customer service focus with a professional and positive attitude.

· Good IT and administration skills.

· Full UK driving licence.

What We Offer

· Competitive salary plus performance-related bonus.

· Manufacturer and industry training opportunities.

· Career progression within a growing automotive business.

· Employee discounts.

· Friendly and supportive team environment.

About You

You'll be someone who thrives in a busy automotive environment, enjoys helping customers and can confidently balance service reception duties with supporting the Senior Service Advisor. A background in fast-fit operations, tyre centres, autocentres or franchised dealerships would be highly advantageous.

Competitive Package:

•Excellent salary (negotiable based on experience)

•30 days total holiday (22 days + 8 public holidays) with additional days for long service

•Company pension scheme with employer contributions

Great Perks:

•Substantial staff discounts on vehicle servicing, parts, and MOTs

•Exclusive staff pricing on new and used vehicle purchases

•Employee referral bonus

•3p per litre fuel discount for you

•20% discount at Nisa stores

•Ongoing training and development opportunities

Why Choose P J Nicholls?

Our Heritage: Family-owned business since 1984 with locations across Tewkesbury, Evesham, Malvern, and Ledbury. Our motto "The Name That Means Service" remains at our core.

Our Mission: Providing enhanced customer experience and exceptional service while treating customers and employees with respect and integrity.

Trusted Brands: Proud representatives of Ford, KGM, Goodyear Dunlop, Gulf Oil, and Nisa.

Career Growth: Clear advancement pathways with comprehensive training, mentorship, and opportunities across our expanding network.

Community Focus: We actively support and care for the communities we serve, and you'll be part of making a positive local impact.

Ready to Apply?

Join a respected family business where your contributions are valued, your growth is supported, and your success is celebrated. At P J Nicholls, we don't just serve customers; we build relationships that last.

How to Apply: Email your CV and brief cover letter to: Liz Barr – lbarr@pjnicholls.com