About the opportunity

We are recruiting for a Service Advisor to join the team at our P J Nicholls dealership in Pershore. You will be highly motivated, presentable and organised and bring a desire for achieving the very best levels of customer service that we price ourselves upon delivering. You will need to have at least two years experience working in the automotive sector, and be able to hit the ground running. In return, we are offering excellent rates of pay for the right candidate.

Responsibilities:

• To ensure the highest level of customer care and satisfaction at all times.
• To answer the phone, deal with customer enquiries and take service, MOT and tyre bookings.
• Determine and diagnose car issues based on customer description and vehicle condition.
• To maximise service profitability through the use of professional sales techniques.
• To maintain excellent standards of departmental administration.
• Cost, invoice and collect payment for work carried out.
• Maintain customer records and enter data in to the database.
• To support the service manager.
• To be involved with parts ordering and stock control.

Skills required:

• Knowledge and experience of automotive products, repairs and parts.
• Excellent communication skills and the ability to translate customers needs to the technicians.
• Basic knowledge of computer programmes such as Excel, Word and Outlook.
• Organisational skills including the ability to schedule appointments, meet with customers and ensure the work is carried out on time.

Hours:

• Monday to Friday 08:00 - 18:00.
• Alternate Saturdays 08:00 - 13:00.

Salary:

• Competitive salary, negotiable depending on experience.

It’s Your Career!

As part of our team we offer the following benefits :

• Training, training and training!
• 22 Days holiday allowance plus 8 public holidays - 30 days in total. Additional days are available for long service.
• Pension scheme.
• Staff discount on vehicle servicing, parts and MOT's.
• Staff discount on vehicle purchases – both new and used.
• Referral scheme.
• 3p per litre fuel discount for you and one other.
• 20% Spar/Nisa Store discount.

Why Choose P J Nicholls Ltd?

We are a family owned and run business established in 1984. We started in Pershore and have since expanded to sites in Tewkesbury, Evesham, Malvern and Ledbury. We are proud to represent the following global brands locally : Ford, KGM, Goodyear Dunlop, Gulf Oil, Spar and Nisa. The customer is at the heart of everything we do and our original strapline of, “The Name That Means Service” still rings true today with 1000s of customers’ vehicles being looked after every single month.

If you’d like to join a fantastic team, advance your career and feel proud of the work you will be doing then please email your application to Liz Barr - lbarr@pjnicholls.com.