Motorcraft

Great service at attractive prices, for Ford vehicles aged 4 years +

From servicing and repairs to MOTs and tyres, you will find everything you need at Ford Motorcraft. Specially designed for Ford vehicles 4 years or older, it offers pricing inclusive of parts, labour and VAT, as well as a warranty on parts and labour. Plus, your car will be looked after by Ford professionals using the latest equipment and Ford quality parts.

Our service promise to you is simple: no surprises or hidden extras and we will also provide you with the added reassurance of a local price match guarantee*. And because no one knows your Ford like a Ford Dealer does, you'll have the very best people looking after your car.

Our Ford Motorcraft Service Promise to you:

  • All work is carried out by trusted Ford-trained technicians using the latest diagnostic tools
  • A local price match guarantee* on servicing and repairs
  • All prices quoted by your Ford Dealer include parts, labour and VAT
  • We’ll only use Ford quality parts fitted by specialist technicians
  • The option of a MOT at just RRP £30 (RRP £35 without service)
  • Our Ford Dealer network is extensive, easy to locate and ready to help.

Plus, for even greater convenience, you can use One Call for everything Ford 0203 564 4444.

FORD MOTORCRAFT Service

  • 30-point FORD eCHECK
  • Oil and filter change
  • Complimentary UK and European Roadside Assistance
  • Reduced price MOT at £30 when booked with Motorcraft Service
  • Free wash and vac

For Just RRP £1491

What's included: 

Type of service Ford Motorcraft Service at
RRP £149
30 point FORD eCHECK
Oil and filter change
Antifreeze check and top up
Brake fluid check and top up
Windscreen washer check and top up
Check and adjust tyre pressures
Battery check
Visual alignment check
Brake check (wheels off)
Check and advise on transmission oil level
Pollen or Air filter change*
Wash and Vac
Reset service light
Update Digital service record (DSR)

 

Participating Dealers:

London & South East England

Midlands & Eastern England

North East & North West England

Scotland, N. Ireland & Channel Islands

South West England & Wales

 

*All Ford Motorcraft servicing, MOT, tyres and repairs qualify for a local price match guarantee. If the price of any like-for-like job is lower than that of the Dealer’s listed prices or the recommended retail prices within a 5 mile radius of the relevant participating Ford Dealer, the price will be matched. An alternative quotation must be provided by the customer either before the work has been undertaken by the Ford Dealer or within 14 days of the repair being carried out. The lower price will be matched, providing the customer can produce a written quotation for an identical job, including genuine Ford-supplied parts, from a repairer who is subscribed to the Motor Industry Code of Practice, within a 5-mile radius of the Ford Dealer. In all cases, the participating Ford Dealer reserves the right to check and validate the qualifying quotation and to refuse any claims under these conditions which they reasonably believe do not meet the eligibility conditions.

Ford quality Parts and Ford trained technicians keep your Ford in the best condition

 
When you are looking for general repairs, Ford Motorcraft has plenty to offer – always at attractive prices and including parts, labour and VAT. We offer value for money and always use the latest equipment and Ford quality parts. All from a company that knows your Ford better than anyone else.
 

FORD MOTORCRAFT Brakes

Stopping power you can depend on

Brakes are a key safety feature, so regular maintenance of your vehicle’s braking system is vital.

Ford and Motorcraft brake parts are specifically designed for your Ford, which means you get both peace of mind and a high quality repair.

So if you’d like to arrange a brake inspection, replacement or repair at your nearest Ford Dealer, make sure you book an appointment.
 

Competitively priced brakes for your Ford

Repairs Ka, Fiesta, Fusion,
B-MAX
(RRP)
Focus,
C-MAX
(RRP)
Mondeo,
Kuga
(RRP)
S-MAX,
Galaxy
(RRP)
Transit Connect
(RRP)
Transit 
(RRP)
Replace front brake discs and pads £175 £219 £229 £259 £199 £299
Replace front brake pads £89 £95 £109 £119 £79 £89
Replace rear brake discs and pads* £179 £189 £189 £195 £229 £379
Replace rear brake pads* £99 £89 £89 £95 £79 £89
*Excludes Transit 2006> 2.3 with dual rear wheels

All Ford and Motorcraft brake parts are developed and tested in compliance with the strictest of Ford specifications and are specifically designed for Ford models. They also have proven longevity owing to high temperature resistance, offering optimum comfort, even with high loads.

Ford Motorcraft servicing, MOT, tyres and repairs are available at participating Ford Dealers for Ford passenger cars and commercial vehicles with up to and including 2.5L engines and are applicable to retail customers only. All published prices are recommended retail prices and include parts, labour and VAT. RS models and LPG derivatives are excluded.
 
 

FORD MOTORCRAFT Batteries

The power behind your car’s technologies

Ford cars incorporate many sophisticated technologies, therefore they require equally advanced batteries to power them.

With high capacities and high levels of starting power and durability Motorcraft batteries’ Calcium-Plus technology is designed to meet the highest demands of your Ford. This high quality is matched by attractive prices and the reassurance of a three-year warranty.
Repairs Ka, Fiesta, Fusion,
B-MAX
(RRP)
Focus,
C-MAX
(RRP)
Mondeo,
Kuga
(RRP)
S-MAX,
Galaxy
(RRP)
Transit Connect
(RRP)
Transit (RRP)
Replace battery From £63.99

44Ah, 440
CCA
From£79.99

 
60 Ah, 540
CCA
From £63.99

44 Ah, 440
CCA
From £79.99

60 Ah, 540
CCA
From £114.99

70 Ah, 640
CCA
From £114.99

70 Ah, 640
CCA
(Other higher power batteries are available. Speak to your Dealer to identify the correct battery for your vehicle
Make use of our expert fitting service

Not only is it important to choose the right battery, you need to ensure it is fitted correctly to avoid harming or interfering with your car’s technologies.
  • Your Ford Dealer can replace your car’s battery safely and professionally.
  • Plus you’ll receive a Free FORD eCHECK, a 30 point visual health check
Ford Motorcraft servicing, MOT, tyres and repairs are available at participating Ford Dealers for Ford passenger cars and commercial vehicles with up to and including 2.5L engines and are applicable to retail customers only. All published prices are recommended retail prices and include parts, labour and VAT. RS models and LPG derivatives are excluded.
 
 

FORD MOTORCRAFT
Air Conditioning Service

Full Air Conditioning Service, Recharge and Refresh

This comprehensive check contains:
 
    • Air Conditioning Refresh
      An air conditioning refresh is an anti-bacterial treatment which will completely cleanse the system, ensuring that you’re breathing fresh air in your vehicle and nothing else. An annually recommended treatment, it is especially beneficial for people with hay fever or asthma.

  • Full Air Conditioning Service and Recharge
    Your air conditioning system requires regular maintenance in order to keep it functioning properly. Around 10% of refrigerant gas can seep out of the air conditioning system each year. If there is insufficient refrigerant charge, not only can your system not operate effectively, but it could potentially lead to internal system damage. An air conditioning service involves recharging the system with gas and lubricant as well as removing all moisture and debris.
     
    Many people will use their air con system more in the hotter summer months, but it is also useful in winter as it helps keep your windows demisted by circulating warm, dry air throughout your vehicle. If you notice your windows misting, this may be a sign you need to pop in and see us to have the air conditioning system checked over.
     
    A full air conditioning service includes a refrigerant recharge and replacement of the lubricating oil as well as a full check of all system components. A recharged system will reduce your fuel consumption by putting less strain on the engine and keep you cool in summer and demisted in winter.  
Repairs Ka, Fiesta, Fusion,
B-MAX
(RRP)
Focus,
C-MAX (RRP)
Mondeo, Kuga (RRP) S-MAX, Galaxy (RRP) Transit Connect (RRP) Transit (RRP)
Air Conditioning Refresh £19.99 £19.99 £19.99 £19.99 £19.99 £19.99
Full Air Conditioning Service, Recharge and Refresh* £49.99 £49.99 £49.99 £49.99 £49.99 £49.99

Plus you’ll receive a Free Ford eCHECK, a 30 point visual health check.

* excludes refrigerant R1234YF which may affect certain models speak to your local Dealer for more information.

Ford Motorcraft servicing, MOT, tyres and repairs are available at participating Ford Dealers for Ford passenger cars and commercial vehicles with up to and including 2.5L engines and are applicable to retail customers only. All published prices are recommended retail prices and include parts, labour and VAT. RS models and LPG derivatives are excluded.

FORD MOTORCRAFT Wiper Blades

Giving you a clear view of the road ahead

Even light rain can seriously restrict your vision when driving.

Dirt too must be cleared quickly and efficiently. So it’s important to keep the wiper blades on your Ford working at their best, by looking out for signs of wear and replacing them regularly.

Repairs Ka, Fiesta, Fusion,
B-MAX
(RRP)
Focus,
C-MAX
(RRP)
Mondeo,
Kuga
(RRP)
S-MAX,
Galaxy
(RRP)
Transit Connect
(RRP)
Transit
(RRP)
Replace front wiper blades £20 £25 £30 £30 £25 £30
Replace rear wiper blade £10 £10 £15 £10 £10 £15
Choosing and fitting the right product

Your Ford Dealer can help you choose the right wiper blades for your Ford. Click on the link below to book online and have them fitted. 

Conventional Wiper Blades
  • Full metal frame construction with corrosion protection and coating to lengthen lifespan.
  • Even wiping pressure through regularly spread contact points to avoid judder, reduce wear and tear and allow smear free vision at all speeds.
Flat Blades
  • Ford high quality flat blade design.
  • Even wiping pressure with integrated spoiler to avoid judder, reduce wear and tear and allow smear free vision at all speeds.

Ford Motorcraft servicing, MOT, tyres and repairs are available at participating Ford Dealers for Ford passenger cars and commercial vehicles with up to and including 2.5L engines and are applicable to retail customers only. All published prices are recommended retail prices and include parts, labour and VAT. RS models and LPG derivatives are excluded.

FORD MOTORCRAFT
Replace starter motor

Starter motors to set the engine in motion.

Your car’s starter is an electrical motor that is connected to the battery and sets the engine in motion when you turn the ignition.

Ford Motorcraft uses starter motors which are designed and tested specifically for your Ford and are competitively priced.

Repairs Ka, Fiesta, Fusion,
B-MAX
(RRP)
Focus,
C-MAX (RRP)
Mondeo, Kuga (RRP) S-MAX, Galaxy (RRP) Transit Connect (RRP) Transit (RRP)
Replace starter motor* £229 £239 £269 £349 £199 £279
* Excludes Galaxy> 1.9 Turbo Diesel 2000-2006
* Excludes Fiesta 2008-2012> 1.6 Turbo Diesel with Stop Start engine
* Excludes Transit 2006> 2.2 Duratorq with Stop Start engine.
* Excludes B-MAX 2012> 1.5 D/TORQ STG VI(+)STOP/START
* Excludes Fiesta 2012> 1.6D-TORQ TDCi(+)STOP/START SYS (OE)
* Excludes Transit Tourneo Custom 2012> All Variants

What to look out for
  • A single loud click but the engine doesn’t start
  • The starter operation is noisy
  • If your car doesn’t start properly (or at all) first test the lights, radio, and horn. If they don’t work, a dead battery is likely. If they do work, the starter motor may be at fault.
 
Ford Motorcraft servicing, MOT, tyres and repairs are available at participating Ford Dealers for Ford passenger cars and commercial vehicles with up to and including 2.5L engines and are applicable to retail customers only. All published prices are recommended retail prices and include parts, labour and VAT. RS models and LPG derivatives are excluded.
 

FORD MOTORCRAFT Replace alternator

 
Keep your battery charged with a Ford Motorcraft Alternator replacement.

Your Ford’s alternator helps keep your battery charged and able to power the electrical parts of your car.

If the alternator isn’t working properly, your car will only stay running for as long as the battery has power stored.

All alternators used in the Ford Motorcraft programme are tested to high functional specifications. At the same time they are also competitively priced, making them the smart choice for your Ford.
 
Repairs Ka, Fiesta, Fusion,
B-MAX
(RRP)
Focus,
C-MAX (RRP)
Mondeo, Kuga (RRP) S-MAX, Galaxy (RRP) Transit Connect (RRP) Transit (RRP)
Replace alternator* £359 £359 £399 £449 £299

£449

 


* Excludes Galaxy > 1.9 Turbo Diesel 2000-2006
* Excludes B-MAX 2012> 1.0 ECOBOOST-150AMP
* Excludes Fiesta 2012> 1.0 DURATEC(+)B5/IB5-150AMP & 1.0 ECOBOOST(+)B5/IB5-150AMP


What to look out for
  • A battery warning light
  • Low volt gauge reading
  • Dead battery, or the battery won’t hold a charge
  • Dim lights
  • Unusual noise coming from the engine bay
Ford Motorcraft servicing, MOT, tyres and repairs are available at participating Ford Dealers for Ford passenger cars and commercial vehicles with up to and including 2.5L engines and are applicable to retail customers only. All published prices are recommended retail prices and include parts, labour and VAT. RS models and LPG derivatives are excluded.
 

FORD MOTORCRAFT
Motorcraft Superplus Anti-freeze

 
Protect your engine with Ford Motorcraft Anti-freeze

Designed specifically for Ford engines, Motorcraft Superplus Anti-freeze gives superb protection against harsh winter weather.

It’s laboratory proven to protect engine seals, inhibit corrosion and enhance your engine’s performance. It also reduces serious water pump damage by up to 50% and offers increased protection. Superplus Anti-freeze is not only proven in the lab, but also on the road in fleets over a three year period. So even in the worst winter, you can rest assured your engine’s being well looked after.
 
Repairs Ka, Fiesta, Fusion,
B-MAX
(RRP)
Focus,
C-MAX (RRP)
Mondeo, Kuga (RRP) S-MAX, Galaxy (RRP) Transit Connect (RRP) Transit (RRP)
Anti-freeze coolant
exchange
£39 £39 £39 £39 £39 £39

Ford Motorcraft servicing, MOT, tyres and repairs are available at participating Ford Dealers for Ford passenger cars and commercial vehicles with up to and including 2.5L engines and are applicable to retail customers only. All published prices are recommended retail prices and include parts, labour and VAT. RS models and LPG derivatives are excluded.

FORD MOTORCRAFT
Replace shock absorbers

Ford Motorcraft Shock absorber replacements for a safe and comfortable ride.

Shock absorbers and springs are key to providing a comfortable ride, as well as being vital safety components. They therefore need to be well maintained and regularly inspected by an expert.
Are the shock absorbers and springs on your Ford in the best condition? Book an appointment to get them professionally checked or replaced by a Ford Dealer.

Repairs Ka, Fiesta, Fusion,
B-MAX
(RRP)
Focus,
C-MAX (RRP)
Mondeo, Kuga (RRP) S-MAX, Galaxy (RRP) Transit Connect (RRP) Transit  (RRP)
Replace front shock absorbers* £259 £289 £319 £399 £279 £449
*The following exclusions apply:
*Excludes Galaxy 1.9 Turbo Diesel 2000-2006
*Mondeo 2007-2014, S-MAX 2006 > and Galaxy 2006 > with self-levelling suspension or electronic type dampening.
*B-MAX 2012> All Variants (Comp & Laser)
*Fiesta 2012> 1.0 DURATEC(+)A.C.-5 DOOR
*All 1.0 ECOBOOST
*1.6 DURATORQ(+)SPORTS TUNED SUSP.
*1.5/1.6 D/Q (+)SPORTS TUNED SUSP.

What to look out for

Your car’s shock absorbers may need to be repaired or replaced if you notice:
 
  • Longer stopping distances
  • Reduced efficiency from the ABS and ESP systems
  • Reduced grip, and a tendency to drift on bends
  • Reduced grip in side winds and on wet roads
  • Bouncing and suspension noise, in a straight line or when steering
  • Excessive play in the steering
  • Unusual oscillations when braking or accelerating
  • Unexpected tyre wear (uneven or rapid)
 
Ford Motorcraft servicing, MOT, tyres and repairs are available at participating Ford Dealers for Ford passenger cars and commercial vehicles with up to and including 2.5L engines and are applicable to retail customers only. All published prices are recommended retail prices and include parts, labour and VAT. RS models and LPG derivatives are excluded
 

FORD MOTORCRAFT Replace clutch

Ford Motorcraft Clutch repairs for effortless gear changes.

The clutch in your Ford is a sophisticated piece of engineering, designed to help make gear changes swift, smooth and efficient.

As the life of the clutch is dependent on your driving style, it’s important to look out for signs of wear and tear, which your Ford Dealer will be happy to check for you.

The clutch kits used as part of Ford Motorcraft are specifically designed and tested to full Ford durability and functional test specifications. These kits are tailored to your vehicle’s age and are competitively priced.
Repairs Ka, Fiesta, Fusion,
B-MAX
(RRP)
Focus,
C-MAX
(RRP)
Mondeo, Kuga
(RRP)
S-MAX, Galaxy
(RRP)
Transit Connect
(RRP)
Transit
(RRP)
Replace clutch* £489 £529 £689 £799 £499 £649
* RRP does not include dual mass flywheel if required.
Excludes Transit 2000–2006> FWD – ALL 36 teeth variants


What to look out for

Your car’s clutch may need to be repaired or replaced if you notice:
  • The clutch does not release and the gearbox meets with resistance during gear selection
  • The clutch pedal is harder and its path is longer
  • The clutch slips: when setting off or at maximum torque, the engine rpm jumps but the speed does not increase proportionally
  • The clutch jerks and the car ‘jumps’
  • Noisy running, both at low rpm and at maximum rpm

Ford Motorcraft servicing, MOT, tyres and repairs are available at participating Ford Dealers for Ford passenger cars and commercial vehicles with up to and including 2.5L engines and are applicable to retail customers only. All published prices are recommended retail prices and include parts, labour and VAT. RS models and LPG derivatives are excluded.
 

 

Replace timing belt and water pump

Reduce risk of engine damage with a Ford Motorcraft timing belt and water pump replacement.

The water pump in your engine is a vital component that helps ensure long, safe engine operations.

It pushes coolant from the radiator through the coolant system, into the engine and back around to the radiator.

As it’s a timing component, it features precision parts that work together, much like the working of a clock. Like any part of a car, the timing belt and water pump are subject to wear and tear. If they’re not working properly, your engine can overheat, making your vehicle liable to breakdown.

We take care to check the parts and if we find anything wrong we can repair or replace parts. It is recommended that when your timing belt is replaced, you also replace the water pump at the same time. This reduces your risk of engine damage and repeat repairs, and ensures continued safe motoring.

Repairs Ka, Fiesta, Fusion,
B-MAX
(RRP)
Focus,
C-MAX (RRP)
Mondeo, Kuga (RRP) S-MAX, Galaxy (RRP) Transit Connect (RRP) Transit  (RRP)
Replace timing belt £319 £339 £349 £399 £349 N/A
Replace timing belt and water pump £419 £439 £449 £499 N/A N/A

Excludes Focus 2011-2015> 1.0 ECOBOOST
Excludes C-MAX 2010-2015> 1.0 ECOBOOST
Excludes B-MAX 2012> 1.0 ECOBOOST
Excludes Fiesta 2012> 1.0 DURATEC
Excludes S-MAX 2006-2015> 1.8L DURATORQ - TDCI (125PS) (Lynx engines)
Excludes Galaxy 2006-2015> 1.8L DURATORQ - TDCI (125PS) (Lynx engines)

Ford Motorcraft servicing, MOT, tyres and repairs are available at participating Ford Dealers for Ford passenger cars and commercial vehicles with up to and including 2.5L engines and are applicable to retail customers only. All published prices are recommended retail prices and include parts, labour and VAT. RS models and LPG derivatives are excluded.

Brake Fluid

High quality Ford brake fluid offers maximum protection against the daily wear and tear experienced during the braking process.

It helps keep your braking system working at its best by:

· Creating extremely high boiling points which prevents damage to the braking system
· Low-temperature viscosity enabling increased response times
· A well-designed inhibitor package preventing corrosion
· Optimal lubrication of the system components preventing abrasion of the brake parts
· Ideal rubber compatibility preventing brake fluid attrition

Repairs Ka, Fiesta,
Fusion,
B-MAX
(RRP)
Focus,
C-MAX (RRP)
Mondeo,
Kuga (RRP)
S-MAX,
Galaxy (RRP)
Transit Connect (RRP) Transit  (RRP)
Brake Fluid £39 £39 £39 £39 £39 £39


Ford Motorcraft servicing, MOT, tyres and repairs are available at participating Ford Dealers for Ford passenger cars and commercial vehicles with up to and including 2.5L engines and are applicable to retail customers only. All published prices are recommended retail prices and include parts, labour and VAT. RS models and LPG derivatives are excluded.

 

FORD MOTORCRAFT Tyre Offers

The right tyres for your Ford, the right price for you.

Offers from RRP £37.95

The best place to get new tyres for your vehicle is your local Ford Dealer. Our specialists will provide you with the best advice, and will guide you in choosing the right tyre for your vehicle. We offer brand names at attractive prices and check all components during the course of the tyre fitting. Prices include VAT, standard valve, balance, disposal and fitting.

Find the right tyre sizes and options for your Ford.

 

 

MOT

The most convenient way to pass your MOT

If your car is over three years old it must undergo an annual Ministry of Transport (MOT) test to ensure it meets legally set road safety and environmental standards. When your Ford is due for this compulsory test, one of the best places to bring it is your local Ford Dealer.

Ford Motorcraft MOT

For just RRP £30 with a Motorcraft service

(or RRP £35 without a Motorcraft service)
 

*Ford Motorcraft servicing, MOT, tyres and repairs are available at participating Ford Dealers for Ford passenger cars and commercial vehicles with up to and including 2.5L engines and are applicable to retail customers only. All published prices are recommended retail prices and include parts, labour and VAT. RS models and LPG derivatives are excluded.

The benefits of choosing a Ford Dealer

Peace of mind
  • The MOT is very thorough for good safety reasons. Therefore it is possible the test will show the need for some repair work.
  • With Ford you can be sure these repairs will be carried out to exacting standards by Ford trained technicians, using Ford quality parts.
  • This guarantees your warranty will be unaffected and can help maintain your car’s resale value too.
Keeping you informed and getting you back on the road:
  • If any repair work is required we will always let you know.
  • We provide exact and competitive pricing, along with a detailed written explanation of the invoice and work performed. This is a reassuring record of your car’s history for any future buyer.
  • If we can’t repair your car on the same day as the MOT, we’ll offer you a prompt alternative date/time.

 

 

 Ford Service Assistance 

 Terms and Conditions

DEFINITIONS
Ford Service Assistance: means Ford Service Assistance for service-activated roadside assistance.
Breakdown: an event where a Relevant Vehicle is immobilised due to breakdown as detailed in the General Terms Applicable to Ford Service Assistance, in a place where vehicle access is practicable and permitted.
Authorised Driver: any person driving a Relevant Vehicle with the lawful authority to do so, including but not limited to the Registered Keeper (as defined by the DVLA from time to time).
Relevant Vehicle a new Ford vehicle as specified in clauses 1 and 7 of the General Terms Applicable to Ford Service Assistance.
Ford Authorised Repairer Ford 'dealer' or repair garage authorised by Ford Motor Company Limited to conduct service, maintenance and repairs on Ford vehicles.
 We, Us, Our Ford Motor Company Limited. 
Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Former Yugoslav Republic of Macedonia, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Republic of Ireland, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom, Ukraine, Vatican City.
Registered Owner The person or business recorded on the register of motor vehicles as the owner of the Relevant Vehicle.
 GENERAL TERMS APPLICABLE TO FORD ASSISTANCE 
1. Ford Service Assistance includes assistance at Home and at the roadside and recovery throughout Europe (as defined above) 7 days a week, 365 days a year, when a Relevant Vehicle is immobilised as a result of a Breakdown within Europe. Ford Service Assistance is available to all Ford vehicles registered for service-activated roadside assistance that have been serviced at a Ford Authorised Repairer. 2. Ford Service Assistance is designed to provide emergency Breakdown and recovery facilities; their availability does not, of course, remove the need to keep the Relevant Vehicle properly maintained and serviced. 3. We reserve the right to vary the Terms and Conditions of service during the period of Ford Service Assistance on the giving of reasonable notice where We reasonably consider it necessary to do so in order for the services supplied to comply with any changes in applicable law or regulations. 4. We are entitled to refuse service in certain circumstances: for example, should the Relevant Vehicle be ineligible for Ford Service Assistance. Attendance will also be declined in nonemergency situations where the Relevant Vehicle is still mobile and the journey can be continued both legally and in safety. 5. If the Relevant Vehicle has a Breakdown, and the Authorised Driver needs help, the Authorised Driver should always contact Ford Service Assistance direct. Ford Authorised Repairers and garages approached independently, whether appointed by Us or not, will expect payment and subsequently the Authorised Driver will have to settle the bill and We will be under no obligation to reimburse the Authorised Driver. 6. It is the Authorised Driver’s responsibility to ensure that any temporary repairs carried out by Us to mobilise the Relevant Vehicle are followed as soon as is possible by a permanent repair. Please refer to the terms of the vehicle warranty with respect to the carrying out of repairs by Ford Authorised Repairers. 7. Ford Service Assistance is only available to motor vehicles up to a maximum weight limit of 4600Kg (4.6 tonnes) gross vehicle weight (gvw). There are additional length and width restrictions under the recovery service. Maximum vehicle length, 23 ft (7.0m), maximum vehicle width, 7 ft 6 in (2.3m). Trailers: Trailers on tow at the time of Breakdown may, at our absolute discretion be recovered along with the Relevant Vehicle (if appropriate) towing them to a place of safety, provided they fall within the limits for the recovery service. A trailer of a length greater than 18ft (5.5m) but not exceeding 26ft (8m) will be recovered provided that this can be done safely under tow. If the Relevant Vehicle is a Commercial Vehicle (which in the context of this agreement means Transit, Transit Connect or Ranger) and subsequently requires load continuation, please refer to the RECOVERY section for Commercial Vehicles. Caravans: Caravans on tow at the time of the Breakdown may, at Our absolute discretion, be recovered along with the Relevant Vehicle (if appropriate) towing them to a place of safety. The Relevant Vehicle towing the caravan, providing it is within the weight and length conditions above, may, at Our absolute discretion make use of the Ford Service Assistance service as outlined in the ROADSIDE AND AT HOME ASSISTANCE section below. Authorised Drivers towing a caravan are advised to purchase appropriate cover. 8. Limited assistance - For taxis, rental cars, ambulances and driving school cars the service is limited to roadside assistance repair or towage to the nearest Ford authorised dealer. If eligibility for Ford Service Assistance cannot be validated at the time of the Authorised Driver’s request for service, the Authorised Driver may be asked to make payment for the cost of service; such payment will be refunded if eligibility for Ford Service Assistance can subsequently be validated. 9. We reserve the right to refuse to provide or arrange assistance services if the Authorised Driver is not present at the time of the Breakdown and/or unable to be present at the time assistance arrives.
 11. Service is subject to availability and may be supplemented by Our appointed agents. We will only accept responsibility for the actions of an agent where the agent is acting on Our instructions and is providing assistance to the Authorised Driver which he/she is entitled to under Ford Service Assistance for the Relevant Vehicle. An agent appointed by Us will charge Us directly for any service it has provided on Our behalf. However, if repairs cannot be carried out either by Us or Our appointed agent on the highway or at the Authorised Driver’s Home and the Relevant Vehicle has to be recovered to an Authorised Repairer, the Authorised Driver must meet any subsequent repair costs, if not covered by the manufacturer’s warranty. 12. The Authorised Driver will be required to pay for any consumables (that are excluded from the vehicle warranty, e.g. fuel) that We or Our appointed agents provide. 13. We aim to provide an emergency Breakdown assistance. We will not carry out vehicle servicing or vehicle reassembly, for example, where they are required as a result of neglect and unsuccessful work on the Relevant Vehicle other than on the part of Us or Our agents. 14 Patrols and technicians are trained and equipped to carry out emergency roadside repairs and are not in a position, and should not be expected, to comment on the general safety or roadworthiness of a Relevant Vehicle after a Breakdown, or emergency repair. In addition, completion of an emergency repair cannot be taken to signify, or in any way guarantee, the general roadworthiness of the Relevant Vehicle concerned. However, We reserve the right to refuse service where, in Our opinion or that of Our garage agent, the Relevant Vehicle concerned was, immediately before the Breakdown, dangerous or unroadworthy or the giving of service would involve any breach of the law (including, but not restricted to, any breach of road traffic regulations or health and safety provisions), or where there has been an unreasonable delay in reporting the Breakdown. 15. Where the Authorised Driver has been refused service as a result of the Relevant Vehicle being deemed dangerous, over-laden or unroadworthy, We will endeavour to arrange assistance on behalf of the Authorised Driver but will not pay for this service. 16. While We seek to provide Ford Service Assistance at all times, Our resources are finite and this may not always be possible. We shall not be liable for service failures where We are faced with circumstances outside Our reasonable control. Events which might constitute circumstances outside Our reasonable control include (but are not limited to) Acts of God, outbreak of hostilities, riot, civil disturbance, acts of terrorism, acts of government or authority (including the refusal or revocation of any license or consent), fire, subsidence, explosion, flood, snow, fog or other bad weather conditions, vehicle, equipment or systems failures (not being due to Our fault or cause), shortages of fuel or other necessary supplies, failure of telecommunications lines or systems, default of suppliers or sub-contractors (not being Our supplier’s or sub-contractors), theft, malicious damage, strike, lock out or industrial action of any kind. We shall not have any responsibility for any indirect, purely economic or consequential losses incurred as a result of or in connection with Ford Service Assistance whether resulting from negligence or otherwise. We shall not, in any event, and to the extent permitted by law, have any responsibility for any increased costs or expenses, for any loss of profit, business, contracts, revenue or anticipated savings or for any special, indirect or consequential losses incurred as a result of or in connection with any service, whether resulting from tort (including negligence or breach of statutory duty), breach of agreement or otherwise. For the avoidance of doubt, nothing in this clause or these Terms and Conditions shall exclude or restrict Our liability for negligence resulting in death or personal injury or for fraud. 17. Failure to enforce or non-reliance upon any of these Terms and Conditions by Us on a particular occasion or occasions will not prevent Us from subsequently relying on or enforcing them. 18. The headings used in these Terms and Conditions are for convenience only and shall not affect the interpretation of its contents. 19. These Terms and Conditions, and any agreement entered into under or in connection with the same, shall be interpreted in accordance with the English law and subject of the non-exclusive jurisdiction of the English Courts.
20. None of the Terms and Conditions or services of, or under, Ford Service Assistance are enforceable by anyone other than the Authorised Driver. For the avoidance of doubt, and without limitation to the generality of the foregoing, any rights under The Contract (Rights of Third Parties) Act 1999, or any replacement thereof, are hereby excluded. 21. Nothing in these Terms and Conditions shall affect the statutory rights of the Authorised Driver as a consumer.
 
 ACCIDENTS
Ford Service Assistance is only provided following a breakdown or accident attended by the police or other emergency service after the services concerned have authorised the vehicle's removal. If the police or emergency service concerned insist on immediate recovery by a third party, the cost of this must be met by you. In the event that the Relevant Vehicle requires recovery following an accident, Ford Service Assistance can, at Our absolute discretion, provide this for you (please refer to the RECOVERY section). In the event specialist equipment or services are required to complete the job then Ford Service Assistance may arrange these services for you but will not be responsible for meeting the costs involved. You will be required to pay on request any applicable charges. In regard to all matters referred to in this clause, you must give Ford Service Assistance, on request, any relevant information it reasonably requests. Please note that, following an accident, or otherwise, it is and remains your responsibility to ensure that you properly comply with any requirements of your motor insurer in making a claim under your motor insurance policy. 
 
Ford Service Assistance - what is not included:
1. Routine maintenance and running repairs, such as fixing faulty radios, interior light bulbs, heated rear windows; 2. When not covered by the vehicle warranty - The cost of spare parts, petrol, diesel, oil, keys, consumables or other materials and garage or other labour required to repair the Relevant Vehicle; 3. Ford Service Assistance will not provide free of charge assistance for any of the following: Mis-fuelling , running out of fuel, locking keys in car, stolen and lost keys. 4. Any costs or charges connected with the drainage or other removal of fuel, lubricants or other fluids due to the introduction of an inappropriate fluid, it is the Authorised Driver’s responsibility to instruct the repairer as to the work required, any contract for repair will be between the Authorised Driver and the repairer; 5. Any additional charges resulting from failure to carry a legal and serviceable spare wheel(s) or tyre(s) – where applicable - in the Relevant Vehicle, We will endeavour to arrange assistance from a third party on behalf of the Authorised Driver but will not pay for the cost of the call out or any repair, all other costs are the responsibility of the Authorised Driver; 6. Relevant Vehicles not displaying the relevant road fund licence; 7. Having the Relevant Vehicle stored or guarded in the absence of the Authorised Driver; 8. Providing service to the Relevant Vehicle when it is on private property, for example garage premises. We will be entitled to refuse service unless you can establish to its satisfaction that permission has been given by the relevant owner or occupier; 9. Any personal transportation costs except as provided as part of Ford Service Assistance;10. Recovery from French motorways, as these roads are privately owned. In the event that assistance is required, the Authorised Driver must contact the dedicated motorway services and telephone Ford Service Assistance for further help once towed off the motorway / service area. 11. Any ferry or toll charges levied on relation to the Relevant Vehicle that is being towed or recovered. 12. Assistance will be provided for no more people than the legal seating capacity of the Relevant Vehicle (limited to the maximum number of persons the Relevant Vehicle is designed to carry and for whom there are fixed seats and restraints) provided that these people were travelling in the Relevant Vehicle at the time of the Breakdown. 13. Ford Service Assistance reserves the right not to provide free of charge assistance when, within a period of 90 days there has been more than one callout for the same or similar faults, which are considered by Us to be avoidable, for example but not limited to: a) Temporary repairs not being made permanent. It is the Authorised Driver's responsibility to make sure that emergency repairs carried out by Us are, where appropriate, followed as soon as possible by a permanent repair. b) Repeatedly defective ancillary equipment (not supplied by Ford). It is the Registered Owner's responsibility to ensure that ancillary equipment is properly installed and adequately maintained. c) Driver error, including the over-use of electrical equipment whilst the battery is not charging, leading to a flat battery. In the event of any of the above situations, the driver may call 0203 5644444 to request service. In the event, that the cause of the breakdown is discovered to be attributable to one of the causes listed above once the patrolman is in attendance, then We reserve the right to retrospectively charge-back the cost of the callout to the Relevant Vehicle to the Registered Owner. At Our discretion We reserve the right to decline service. 14. We are not under any obligation to transport or to arrange the transport of any animal. If We or Our agents, at their discretion, agree to transport an animal, then any such transport will be at the Authorised Driver’s own risk. It is the Authorised Driver’s responsibility to secure any animal being transported or to make alternative arrangements for its transportation. 15. We have the right at any time to refuse or cancel service to, or to refuse to arrange service for, any person otherwise entitled to assistance for the Relevant Vehicle where We reasonably consider that they or anyone accompanying any such person: a) is behaving or has behaved in a threatening or abusive manner to Our employees, patrols, technicians or agents, or to any third party contractor; b) has falsely represented that they are entitled to services to which they are not entitled ; or c) has assisted another person in accessing Our services to which they are not entitled; or d) owes Us money with respect to any services, spare parts or other matters provided by Us or by a third party on Our instruction. 16. If We consider that a body, glass or tyre specialist is needed, We will endeavour to arrange their help on behalf of the Authorised Driver. We, however, will not pay for their services and the contract for repair will be between the Authorised Driver and the repairer. Further, if use of any other specialist would, in Our opinion, mobilize the Relevant Vehicle, no further service will be available for the Breakdown in question. 17. If specialist equipment (not normally carried) is, in Our view, required to provide assistance when a Relevant Vehicle has left the highway, is in a ditch, is standing on soft ground, sand or shingle or is stuck in water or snow, or which has been immobilized by the removal of its wheels, We will arrange recovery but at the Authorised Driver’s cost. Once the Relevant Vehicle has been recovered to a suitable location, normal service will be provided in keeping with Ford Service Assistance. 18. We will not provide service where this is requested in regard to the Relevant Vehicle which requires service by reason of, or immediately following, participation in any racing, rallying, trials or time-trials, test, rallying, off road driving, driving on the Nurbuergring or other motor sports event ("Motor Sports Event"). However, for the avoidance of doubt, We do not consider the following activities to be Motor Sports Events, and thus will provide service to a participating Relevant Vehicle if properly requested: a) "Concours d’elegance" events; b) Track test days for road-legal vehicles; c) Rallies held exclusively on open public highways where participants are required to comply with all operative speed limits. 19. We will not provide free of charge assistance in the event of a trailer or caravan being immobilised due to a breakdown. Authorised Drivers towing a trailer or caravan are advised to purchase appropriate cover. 
INCIDENT MANAGEMENT
We will ensure communication is maintained and will pass on any urgent messages within the UK, whilst liaising between the driver, the recipient of any goods and any other interested party within the UK. ROADSIDE AND AT HOME ASSISTANCE What is included • Ford Service Assistance is available if the Relevant Vehicle is immobilized following a mechanical breakdown in the Relevant Vehicle (subject always to the exclusions contained in these terms). If We or Our appointed garage agent cannot fix the Relevant Vehicle within a reasonable time, it will be taken to the nearest authorised repairer or, alternatively, to a destination of the Authorised Driver’s choice. It is then the Authorised Driver’s responsibility to instruct the repairer to make any repairs required. Any contract for repair will be between the Authorised Driver and the repairer, and it is the Authorised Driver’s responsibility to pay them. We do not guarantee that any recovery to an appropriate Ford Authorised Repairer will be within the opening hours of the repairer or that the repairer will be immediately available to undertake any required repair. If the Ford Authorised Repairer is closed, the Relevant Vehicle will be stored securely or taken to another location of the Authorised Driver’s choice and delivered to the Ford Authorised Repairer the next working day. Once the Relevant Vehicle is moved or a temporary repair carried out in situ, the cost of any subsequent repairs is not included in Ford Service Assistance. Please check the vehicle warranty for details of repairs covered under the warranty. Message handling We will make a telephone call at your request following a Breakdown. What is not included • Ford Service Assistance does not include any additional transport or other costs that the Authorised Driver might incur, whether as a result of the Relevant Vehicle being towed or otherwise. • Assistance following a Breakdown or Accident attended by the police or other emergency service, until the services concerned have authorised the Relevant Vehicle’s removal. If the police or emergency service concerned insist on immediate recovery by a third party, the cost of this must be met by the Authorised Driver. • Matters excluded under General Terms of Ford Service Assistance on page 1 above.
RECOVERY
What is included • Recovery is available following a Breakdown involving a Relevant Vehicle and We cannot arrange a local repair within a reasonable time. • Ford Service Assistance provides the recovery of an immobilised Relevant Vehicle (including trailer/caravan on tow at the time, provided it is within the size limits) together with Authorised Driver and the passengers (up to the maximum number of persons the Relevant Vehicle is designed to carry and for whom there are fixed seats and restraints) to the nearest Ford Authorised Repairer or to any other single destination in the UK. If there are more people than the maximum allowed, We will seek to arrange, but will not pay for, their onward transportation. Commercial Vehicles only (Transit, Transit Connect and Ranger) • Ford Service Assistance provides, at Our absolute discretion, a load continuation service to Authorised Drivers of a Commercial Vehicle to a single destination of the Authorised Driver's choice to unload, then on to another destination of the Authorised Driver's choice to recover the Relevant Vehicle. It is the driver's responsibility to conduct or arrange for the loading and unloading of the Relevant Vehicle. • Ford Service Assistance provides a repair management service to eligible vehicles, which will liaise between the Authorised Driver, Ford dealer and any other interested party in the event that the Relevant Vehicle is taken to a Ford Authorised Repairer and We subsequently provide, subject to availability a temporary loan vehicle or provide load continuation to eligible Commercial Vehicle drivers. Please note After the Relevant Vehicle has been recovered, any subsequent repairs will be at the Authorised Driver’s cost. It is also the responsibility of the Authorised Driver to arrange and pay for the Relevant Vehicle’s collection, should that be necessary. What is not included • Recovery will not be provided if We are able to arrange a prompt local repair within a reasonable time. • A second or subsequent recovery, after the Relevant Vehicle has been recovered following a Breakdown. Unless agreed at the time of the first delay, due, for example, to being outside normal working hours. • The transport of immobilised vehicles where We consider this to be part of a commercial activity, for example, to, from or for motor dealers or delivery companies. • The transport of vehicles being used for racing, rallying, trials or time trials, tests or other motor sports events. • The recovery of any vehicle that We consider would be dangerous or illegal for Us to load or transport (including, but not limited to, overladen vehicles). • Assistance following a Breakdown or Accident attended by the police or other emergency service, until the services concerned have authorised the vehicle’s removal. If the police or emergency service concerned insist on immediate recovery by a third party, the cost of this must be met by the Authorised Driver. However, We can arrange for subsequent recovery of the Relevant Vehicle to your desired destination or a Ford Authorised Repairer as long as the Relevant Vehicle concerned has not already been repaired. • Any incidental expenses that may arise during a recovery. We cannot accept any costs for passengers who do not accompany the Relevant Vehicle while it is being recovered under recovery. • The recovery of any vehicles bearing trade plates and/or which We have reason to believe have just been imported or purchased at auction.
• The recovery of horses or livestock. • Ferry costs. • Matters excluded under General Terms of Ford Service Assistance on page 1 above.
TEMPORARY LOAN VEHICLE, OVERNIGHT ACCOMMODATION, PUBLIC TRANSPORT
This service may be provided at Our absolute discretion as an extension to the recovery service, following an immobilising Breakdown of a Relevant Vehicle. It is only available at Our absolute discretion. We may, in Our absolute discretion, choose one of the following options: A) Temporary loan vehicle or B) Overnight accommodation or C) Public transport costs A) TEMPORARY LOAN VEHICLE What is included • We may, at Our absolute discretion, (subject to the conditions noted below) arrange a temporary loan vehicle for up to 2 working days. Should a replacement Commercial Vehicle be requested We may, at Our absolute discretion, provide a suitable temporary loan vehicle wherever possible. • If a temporary loan vehicle is provided, we will (subject to any responsibility the Authorised Driver may have) pay the chosen vehicle supplier's hire charges, including comprehensive insurance premium, collision damage waiver and VAT (but excluding any insurance excess which may become payable), for a maximum of 2 working days, starting from the time when the vehicle is issued (which must be within 2 working days of the immobilising Breakdown). • The Authorised Driver is responsible for all other charges arising from the use of the hire vehicle (including, but not restricted to, fuel costs and any insurance excess charges) - for example, if the Authorised Driver keeps the vehicle for over the 2 working days period, this must be agreed in advance with the vehicle supplier. The Authorised Driver must pay any additional charges direct to the vehicle supplier. • Temporary loan vehicles are supplied and the availability of this benefit is subject to the terms and conditions of the vehicle supplier who, amongst other things: i. will require a full, valid driving licence at the time of issue of the vehicle; ii. may impose limitations on the availability and engine capacity of the replacement vehicle - for example, in relation to the age of the driver, certain licence endorsements etc; iii. may require a cash or credit card deposit, including a fuel deposit ranging from £50 to £250; iv. may require additional means of identification; v. the driver must be aged at least 21 and must have held a full driving licence for at least 12 months. • Failure to comply with the vehicle supplier's terms and conditions or to return the vehicle to the supplier by the due date may result in action being taken against the Authorised Driver. • Whilst not obliged to do so, in appropriate circumstances (for example, where a replacement van is required), We will seek to arrange a suitable replacement vehicle. • Where any vehicle supplied under the terms of Ford Service Assistance cannot accommodate the eligible number of people (please refer to the recovery section for limits), We will seek to arrange a further vehicle and/or for the onward transport of any additional passengers. • Replacement vehicles cannot be supplied with a tow bar, and therefore any caravan or trailer will, if eligible, be recovered with the immobilised Relevant Vehicle. • Should the replacement vehicle not be needed immediately, We may at our discretion arrange for it to be provided at any time up to 48 hours after the relevant Breakdown (collecting the emergency temporary replacement vehicle will be the Authorised Driver’s responsibility). Please note that this does not guarantee the availability of, or access to, a replacement vehicle, the issue of which remains subject to the terms and conditions of the vehicle supplier.
• Should the Authorised Driver not, as a result of supplier’s terms or otherwise, be able to take advantage of the temporary loan vehicle, then We may instead choose one of the other two alternatives (described in Sections B and C below). Please note: this is not, under any of Our suppliers’ terms, available to drivers under 21, or to drivers who have held a full driving licence for less than twelve months. This does not, however, mean that a driver who is outside of these categories will necessarily be able to obtain a hire vehicle since the situation may change or different age restrictions may apply under the terms and conditions of available vehicle suppliers. The examples of exclusions given are not an exhaustive list.
B) EMERGENCY OVERNIGHT ACCOMMODATION
What is included • We may, at Our absolute discretion, arrange for one night's bed and breakfast accommodation for the Authorised Driver and passengers (up to the amount of fixed seats in the Relevant Vehicle) up to a maximum of £50 per person. • We will not pay for any additional costs incurred by the Authorised Driver or passengers such as meals (other than breakfast), drinks, telephone calls and newspapers. These costs must be settled with the hotel before leaving. C) PUBLIC TRANSPORT COSTS What is included • We may, at Our absolute discretion, pay reasonable public transport costs for the Authorised Driver and his passengers (provided that they were travelling with the driver at the time of the Breakdown) up to the maximum number of persons the Relevant Vehicle is designed to carry and for whom there are fixed seats and restraints. The Authorised Driver must obtain proofs of purchase or receipts for all travel expenses and send them with the request for reimbursement in writing to Claims, Agency Accounts, Fanum House, Basingstoke, Hampshire, RG21 4EA within 28 days of the relevant Breakdown. For overseas incidents, Claims should be submitted within 31 days of Your return Home. To obtain a claim form, please telephone 01256 493 730 or email: overseasclaims@theaa.com . Please quote Your registration number and any additional reference You may have been given by Our operational staff.
VEHICLE RECOVERY TO THE UK
In the event of a Breakdown outside of the UK, but within the remainder of Europe (as defined above) and repairs cannot be completed in time for the Authorised Driver’s planned return Home, and We, in Our absolute discretion, agree to provide vehicle recovery to the UK. What is included • The cost of unaccompanied recovery for the Relevant Vehicle to the Authorised Driver’s Home, or nominated vehicle repairer in the UK, up to the current market value of the Relevant Vehicle. • We may, at Our discretion and depending on circumstances, arrange and agree with the Authorised Driver an alternative method of recovery if repairs are started but not completed before the Authorised Driver’s planned return Home. We may (at Our discretion) arrange with the Authorised Driver and pay for one person’s reasonable travel and accommodation costs to go directly overseas to collect the Relevant Vehicle up to a maximum of £600. What is not included • Recovery of the Relevant Vehicle if We calculate it to be beyond commercial economic repair. We will never pay more than the value of the vehicle to bring it home. If We advise that the Relevant Vehicle is beyond commercial economic repair, We will give the Authorised Driver up to 8 weeks after the original Breakdown to agree suitable alternative arrangements for the recovery or disposal of the Relevant Vehicle. If We have no agreement after 8 weeks, We will consider the Authorised Driver has authorised disposal of the Relevant Vehicle.Recovery where the Relevant Vehicle only needs minor or inexpensive repairs, We may agree vehicle collection in these circumstances if repairs cannot be completed by the Authorised Driver’s booked return date. • Recovery where the local Ford Authorised Repairer can complete repairs before the Authorised Driver’s return date. • Any losses resulting from delay in recovering the Relevant Vehicle. • If the repairer dismantles the Relevant Vehicle for repairs, which are then halted for any reason, neither We, nor the repairer will accept responsibility for the loss of any parts should the Driver subsequently return the Relevant Vehicle prior to the completion of the repair. • The cost of transit risk insurance. The Authorised Driver should contact the Relevant Vehicle’s motor vehicle insurers to ensure the Authorised Driver has any cover required. • The replacement cost of the Relevant Vehicle or any salvage money if the Relevant Vehicle is beyond commercial economic repair. • Transportation costs for a repaired Relevant Vehicle. • Separate transportation costs for personal effects/goods/vehicles/boats or other waterborne craft carried in or on the Relevant Vehicle/trailer. These remain the Authorised Driver’s responsibility at all times. • Any repair costs after the Relevant Vehicle has been recovered to the Home or chosen garage in the UK. • Any cost of a replacement driver where the only driver in the Authorised Driver’s party cannot comply with the declaration. • Any request for reimbursement for vehicle collection costs where the overseas garage has not yet started the necessary repairs to put the Relevant Vehicle back on the road before the end of the Authorised Drivers trip, should the repair run over the date of the Authorised Drivers trip and the Authorised Driver returns home then we will reimburse reasonable costs for one person to travel to collect the vehicle once repairs are complete. • The luggage in the Relevant Vehicle always remains the responsibility of the Authorised Driver and any items left with the vehicle for recovery are left at the Authorised Driver’s own risk. • Any matter excluded from the Ford Service Assistance in General Terms and Conditions. Notes a. When recovery of the Relevant Vehicle is arranged delivery of the vehicle may take 8–14 working days from Western European countries. At busy periods or from further destinations, recovery may take longer. b. Before leaving the Relevant Vehicle for recovery, all valuables should be removed and anything left in the Relevant Vehicle must be safely stowed. There is no duty-free allowance on an unaccompanied vehicle being recovered – any dutiable items must be taken by the Authorised Driver. c. Keys, including those for trailers, caravans or roof boxes, should be kept in a safe place with the Relevant Vehicle, as customs may need to unlock and inspect the vehicle(s). d. We must be notified of any arrangements to collect the Relevant Vehicle. Complaints Handling We are committed to providing the highest standard of service and customer care. We realise however, that there may be occasions when you feel you did not receive the standard of service you expect. Should you have cause for complaint about any aspect of the service we have provided to you, please contact us at the relevant numbers shown below, where we will work with you to resolve your complaint. • If you are a retail customer, please call the Ford Customer Relationship Centre on 0203 564 4444 • If you are a fleet customer, please call the Fleet Service Centre on 01277 251250 or e-mail mailto:fleetalk@ford.com Please quote the Relevant Vehicle registration number and breakdown details in any communication.