The experience at PJ Nicholls Pershore was ok because we were told the first service would be an hour. We were not offered any form of transport, even to decline it as we anticiapted just walking a short distance to a nearby supermarket ; the main town of Pershore is a fair distance to walk there and back, However, my husband and son had to do that as the service centre said it would be more like 2 hours and so they did walk into Pershore to kill the time. Nevertelees the service centre did bring the time forward by 15 minutes as I had an emergency dental appointment to accommodate. We were not told that the car's first service had to be paid for as in the past with other vehicles they have not been, nor were we told how much either. That would have helped a lot to know both those things. We have been out of this country for seven years and this vehicle is our first for many years in the UK and so we are probably less aware of changes. Nevertheless, we were extremely satisfied with the purchase of the car in March and in particular the sales manager, Mr. Jon Ablett.